At WiggyDog.org, we want customers to feel confident when placing an order. This Return & Refund Policy explains how returns and refunds are handled for WiggyDog™ purchases.
30-Day Return Window
Orders may be eligible for return within 30 days of delivery. This return period allows customers to try the product at home and decide whether it meets their expectations.
Return Eligibility
To qualify for a return, the following conditions generally apply:
The return request must be submitted within 30 days of delivery
The product should be returned in reasonable condition
Original packaging should be included whenever possible
Returns that do not meet these criteria may be reviewed on a case-by-case basis.
How to Request a Return
To initiate a return, please contact our support team before sending any items back.
Email:
[email protected]
When reaching out, please include:
Your order number
The email address used at checkout
A brief explanation of the reason for the return
Once your request is reviewed, our support team will provide next steps and return instructions.
Refund Process
After the returned item is received and inspected, eligible refunds will be issued to the original payment method. Refund processing times may vary depending on the payment provider and banking institution.
Shipping charges, if applicable, are generally non-refundable, unless otherwise required by law.
Exchanges
At this time, direct exchanges are not offered. Customers who wish to replace a product may place a new order after completing the return process.
Shipping Considerations
Customers are typically responsible for return shipping costs unless otherwise stated. For international orders outside the United States, additional shipping fees, customs charges, or duties may apply and are non-refundable.
Contact Information
If you have questions regarding returns or refunds, please contact us at [email protected]. Our team will be happy to assist.